How do I tell each buyer their total after a LIVE?
Updated:
Collect everything a buyer claimed into one order and send them that order with the items and the total in a single message. Poruchko adds the items of a customer from one or several LIVEs into one open order and shows its total, so you do not add anything up by hand.
Step by step
Step 1: Keep one order per customer
Do not write items into separate notes for each LIVE, and do not treat the total as something you work out at the end. One order per customer means the total is in one place, even when the customer bought in several LIVEs.
Step 2: Record the price at the moment of the sale
The price of each item is in the record from the moment it is sold. You never need to search the chat two days later and hope you read it correctly.
Step 3: Attach a photo to the item
When the buyer sees a photo next to every price, there is no confusion about which item is which. A photo does the work of a long description.
Step 4: Let the total add itself up
The total is the sum of the active items in the order. If you cancel an item, the total changes straight away and you do not recalculate.
Step 5: Check that the last LIVE is included
Before you give the total, check that the items from the latest LIVE are already in the order. The buyer then gets one total instead of two messages with different sums.
Step 6: Send the total once
Send one message with the items and the total, instead of a list of prices that the buyer has to check against their memory of the LIVE.
How Poruchko does it
While a customer's order is open, new items go into it, including items from later LIVEs. The order shows every item with its price and the total, and the total updates when you add or cancel an item.
Each item also keeps its photo from the LIVE, so you can show a buyer exactly what is in their order.
Frequently asked questions
Do items from different LIVEs go into one order?
Yes, while the order is open or missing details. Once it is ready to send, the next sale starts a new order.
What is the total?
The sum of the active items in the order. Cancelled items are not counted, and the total changes when you add or cancel an item.
Can I send the total before the LIVE ends?
Yes. Items go into the order at the moment of the sale, so the total is correct at any point. If you add or cancel something later, it updates.
Do I have to add anything up by hand?
No. The total is calculated from the items in the order.