How do I collect buyers' delivery details after a LIVE?
Updated:
Ask each buyer for their delivery details once, in one message, and keep them with the customer so you never ask again. Poruchko keeps each customer's recipient details with their order and shows you which customers have not sent theirs yet.
Step by step
Step 1: See who is still missing something
After the LIVE, go through the list of customers who still lack a name, a phone number or an address. You know whom to write to and you do not ask the same question twice.
Step 2: Ask once, in one message
Instead of "where should I send it?" followed by three messages back and forth, send one message that lists everything you need: name, phone number and address. Buyers can answer when they have time.
Step 3: Say what they are getting
Put the items and the total in the same message. A buyer who sees exactly what they ordered answers faster and with fewer doubts.
Step 4: Save the details with the customer
Write the details into the customer's profile, not only into the chat. They will be there for the next LIVE, and nobody on your team has to scroll back to find them.
Step 5: Follow up gently
Some buyers answer at once and others the next day. One short reply in the same conversation is usually enough to bring the order back to the top.
Step 6: Recognise returning customers
Connect a customer to their TikTok profile. When they claim items again, the items land next to details you already have, and you start from a complete order instead of from zero.
How Poruchko does it
Poruchko keeps each customer's details with their open order. By the time an order is complete, the recipient and the address are already in the system, so you prepare the order for dispatch without retyping a name, a phone number or an address for every parcel.
The list of orders shows which customers have not sent their details yet, so you can see at a glance whom to follow up with.
Frequently asked questions
Where do I keep the details of my buyers?
With the customer in Poruchko. They stay with the customer across LIVEs, so a returning buyer does not need to send them again.
What happens to an order while details are missing?
It stays open and is marked as missing details. The items in it are kept, and you can see it in the list until the buyer answers.
Do my buyers need an account?
No. Buyers keep writing to you in the channel they already use, and you record what they send.
Can several people on my team see the details?
Yes. You can add operators to your shop, and they work with the same customers and orders.